Terms & Conditions
If the customer makes a request to cancel the booking, the following guidelines will take place. Customer retains the right to cancel any booking without penalty more than 35 days before departure. If cancellation requested between 35 and 14 days customer will incur a cancellation fee equal to 25% of total booking. If cancellation requested less than 14 days customer will incur a cancellation fee equal to 50% of total booking. Any cancellation requests made within 3 days of departure, including failure to meet at requested departure point and time – no right to refund. Gift Vouchers are non-refundable.
We need to collect personal information about you, including your name, address, email, and telephone number in order to conduct business with you. All requests for credit card details during a booking will be handled by our booking system and not stored by us in any way. None of your personal details will be disclosed to any other parties without your prior consent, except for those needed to conduct the general business of the tour. Personal information provided by you may be stored electronically for marketing and research purposes by Yarra Valley A2B. At times we may have a photographer taking promotional footage for our business. By coming on tour with us, you hereby give consent for us to use images captured of you for promotional material. We can assure you that no untoward footage or editing practices will be used.
CHANGES TO ITINERARY
We go to great lengths to ensure your safety and comfort. At times bad weather, private or public events, or road closures, may mean that changes need to be made without prior notice. Under such circumstances, there will be no right to customer refund. During days of fire danger Yarra Valley A2B will follow the advice from Fire Authorities and Emergency Services to ensure the safety of all guests and staff. Tours will not operate on ‘code red’ days and the choice to select a new tour date or a full refund will be offered. At the sole discretion of the tour operator, we reserve the right to cancel any tour. Customer’s right to refund will be in line with our cancellation policy.
Whilst your tour may be private and we make every effort to avoid the crowds, tastings and experiences at our providers may not be exclusive of others. Experiences provided by our partners are subject to their own Terms and Conditions. All tours are conducted in English.
It is prohibited for you to consume alcohol whilst on board our vehicle. A cleaning fee is charged if the vehicle requires any cleaning beyond that which is deemed normal.
From time to time our vehicle will need to go in for repairs or maintenance. During these inconvenient yet necessary short periods, we will not have our regular tour vehicle available for customers. A suitable replacement hire vehicle will be used for the necessary period of repair.
Under no circumstances are minors under the age of 18 years allowed without being directly accompanied by a parent/legal guardian. Valid identification may be requested and if not produced a portion of the booking will be cancelled with no right to refund. In Victoria it is illegal for anyone to supply alcohol to anyone under the age of 18 years of age on a licensed premise, including cellar doors or wineries. As such no minor under the age of 18 years of age will be allowed to consume/taste wine or any other alcohol at any stage of the tour, regardless of who supplies it. Wineries and Yarra Valley A2B adhere to strict guidelines of RSA (responsible service of alcohol) and reserve the right to terminate the tour if behaviour is deemed inappropriate.
Travel insurance is not included for customers in any of our services. Customers travel entirely at their own risk. We take no responsibility for the security of personal belongings. You accept all risks and responsibility for losses, damages, costs and other consequences resulting directly or indirectly while on tour. We kindly suggest taking out private travel insurance prior to any travel occasssion.
Any concerns or questions in regards to our policies, please contact us.