Tour & transfers FAQs

Q: CAN WE ADD ATTRACTIONS OR INCLUDE PLACES NOT ON YOUR TOUR DESCRIPTIONS?

A: We are always happy to customise our private tours to suit your needs.


Q: Are your tours family friendly?

A: Yes, all our tours can be custom designed to better suit the needs of any family.


Q: Do you offer shared tours or can we join another group?

A: Sorry, we only offer private tours.


Q: I’m travelling with my son/daughter, do you have a child seat available?

A: Yes, please advise us of your child’s age and we will ensure we have a child seat in the vehicle to suit at no additional charge.


Q: What happens in the case of bad weather?

A: Tours continue to operate in all weather twelve months of the year, unless there is an emergency situation (for example, bushfires).


Q: Do your tours have a Driver and a Guide?

A: Yarra Valley A2B with groups under 11 guests have a professional ‘Driver/Guide’ escorting the guests.


Q: We are not interested in a full tour but would like a driver and vehicle to provide a transfer from Point A to Point B?

A: This is also what we do! Please see the Simply A2B section of our website or contact us with your requirements.


Q: Do Tours operate every day of the year?

A: We have drivers, guides and vehicles available every day of the year.


Q: We will have our luggage with us, is there space for it in the vehicle?

A: Yes we have a safe, secure storage area in all of our vehicles.


Q: We want to select the Explore A2B option but require longer than 8 hrs.

A:  This can easily be arranged please contact hello@yarravalleya2b.com.au so we can add extra time to your booking

 

 

Pickup & drop-off FAQs

Q: We have more than one pick up and drop off location, how do we request multiple pickups/drop offs?

A: When booking, please select the main pick up/drop off point first and then add additional pick up locations in the box to your booking to arrange further locations. Please note this may incur additional costs if outside Yarra Valley boundary (see map).


Q: Can we be picked up in one location and dropped off in another?

A: Yes we can certainly accommodate this. Please note that locations outside of Yarra Valley boundary may incur additional costs.


Q: Can you pick us up from the Melbourne CBD and other locations outside of the Yarra Valley?

A: Yes we can arrange the driver to collect you in other locations outside of the Yarra Valley however an additional cost may incur. There will be an option for city pick up in your booking, contact us if you request an alternative location.

 

 

Cancellation FAQs

Please refer to our terms and conditions of bookings for cancellation policy.

TERMS & CONDITIONS ➜